Scenario-Based Skills Training – De-escalation Communication Skills
This module introduces concepts and skills relevant to effective communication and de-escalation. It introduces scenario-based training.
This module should be co-taught by an officer with experience in crisis response and a mental health professional from your community who is familiar with the content from the prior modules.
Time 120 minutes
Upon completing this module, participants should be able to:
Explain why communication skills are important for everyone’s safety;
Identify guidelines to defuse a potential crisis;
Explain how to use active listening skills;
Describe what empathy is and why it is important;
Describe how tone and body posturing can shape outcomes; and
Integrate crisis management skills with officer safety procedures.