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CRIT Module 16

  • admin
  • Dec 22, 2022
  • 1 min read

Scenario-Based Skills Training – De-escalation Communication Skills


Purpose

This module introduces concepts and skills relevant to effective communication and de-escalation. It introduces scenario-based training.


Instructor

This module should be co-taught by an officer with experience in crisis response and a mental health professional from your community who is familiar with the content from the prior modules.


Time 120 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Explain why communication skills are important for everyone’s safety​;

  2. Identify guidelines to defuse a potential crisis;

  3. Explain how to use active listening skills;

  4. Describe what empathy is and why it is important;

  5. Describe how tone and body posturing can shape outcomes; and

  6. Integrate crisis management skills with officer safety procedures.


Materials


Trainer’s Guide


PowerPoint Presentation



Activity Instructions




Yorumlar


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This project was supported by Grant No. 2020-NT-BX-K001 awarded by the Bureau of Justice Assistance. The Bureau of Justice Assistance is a component of the Department of Justice’s Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, the Office for Victims of Crime, and the SMART Office. Points of view or opinions in this document are those of the authors and do not necessarily reflect the official positions or policies of the U.S. Department of Justice.

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