top of page

LATEST NEWS

    • Dec 22, 2022

CRIT Module 16

Scenario-Based Skills Training – De-escalation Communication Skills


Purpose

This module introduces concepts and skills relevant to effective communication and de-escalation. It introduces scenario-based training.


Instructor

This module should be co-taught by an officer with experience in crisis response and a mental health professional from your community who is familiar with the content from the prior modules.


Time 120 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Explain why communication skills are important for everyone’s safety​;

  2. Identify guidelines to defuse a potential crisis;

  3. Explain how to use active listening skills;

  4. Describe what empathy is and why it is important;

  5. Describe how tone and body posturing can shape outcomes; and

  6. Integrate crisis management skills with officer safety procedures.


Materials


Trainer’s Guide

16. De-escalation Communication Skills
.pdf
Download PDF • 2.47MB

PowerPoint Presentation

16. De-escalation Communication Skills
.pptx
Download PPTX • 8.33MB


Activity Instructions

16. De-escalation Communication Skills_Restatement Reflection Summary Exercise
.pdf
Download PDF • 141KB

16. De-escalation Communication Skills_Empathy Scripted Role Play
.pdf
Download PDF • 168KB


    • Dec 22, 2022

CRIT Module 17

Scenario-Based Skills Training – De-escalation Strategies


Purpose

This module contains de-escalation strategies for officers.


Instructor

Ideally, this module should be co-taught by an officer with experience in crisis response and a mental health professional from your community.


Time 120 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Identify critical de-escalation learning points;

  2. Explain the use of Hooks and Triggers in crisis response;

  3. Name and demonstrate the Four Plays for verbal de-escalation; and

  4. Identify potential escalating factors in crisis situations.


Materials


Trainer’s Guide

17. De-escalation Strategies
.pdf
Download PDF • 1.60MB

PowerPoint Presentation

17. De-escalation Strategies
.pptx
Download PPTX • 3.40MB


Additional Resources


    • Dec 22, 2022

CRIT Module 18

Updated: Dec 22, 2022

Scenario-Based Skills Training – De-escalation Scenarios


Purpose

This module provides the opportunity for participants to practice their verbal de-escalation skills and receive constructive feedback.


Instructor

It is recommended that this module be co-taught by an officer with experience in crisis response, a mental health professional, and an IDD professional from your community who is familiar with the content taught in the prior modules. People with behavioral health conditions and disabilities are also key participants – they can both coach and serve as role players in the scenarios.


Time: 540 minutes


Learning Objectives

Upon completing this module, participants should be able to: ​

  1. Apply newly acquired skills in interactive role-play situations to solidify de-escalation techniques​; and

  2. Integrate verbal de-escalation skills and strategies with police department officer safety procedures.


Materials


Trainer’s Guide

18. De-escalation Scenarios
.pdf
Download PDF • 646KB

PowerPoint Presentation

18. De-escalation Scenarios
.pptx
Download PPTX • 2.88MB


Handout

CRIT Post-Training Survey
.pdf
Download PDF • 241KB


Activity Instructions

18. De-escalation Scenarios_Role Player Instructions
.pdf
Download PDF • 148KB

18. De-escalation Scenarios_Role Play Feedback Observation List
.pdf
Download PDF • 142KB

18. De-escalation Scenarios_Role Play Scenarios
.pdf
Download PDF • 338KB

bottom of page